Terms & Conditions
Last updated: 17 August 2026
These Terms & Conditions apply to photography and related services provided by ANTONIO CANO GARCIA, Organisation No. 919 126 043 (“the Photographer”, “I”, “me”), operating from Oslo, Norway.
By making or confirming a booking, commissioning an assignment, or accepting delivery of services, the client agrees to these Terms & Conditions.
Where the client is a consumer, mandatory rights under Norwegian consumer law apply and take precedence over any conflicting provision in these Terms.
1. Services
Services may include:
Interior and exterior real estate photography
Drone photography
Twilight / evening photography
Residential and property video
Floor plans
Digital furniture / virtual staging
Virtual renovation
Exterior-only photography
Key collection
Express delivery
Additional retouching
Other photography or visual services agreed with the client
The services included in an assignment are determined by the product, package or add-ons selected at the time of booking, or by a separate written agreement.
Daylight and twilight photography may require separate appointments even where they form part of the same overall property assignment.
2. Booking
Bookings may be made through the online booking system or agreed directly by email, telephone or other written communication.
The client is responsible for providing accurate information, including the property address, selected services, property type and size, contact information and any relevant access instructions.
The person or business making the booking is responsible for ensuring that the seller, homeowner, tenant or other relevant person receives the necessary appointment and preparation information.
A cancellation or rescheduling request made by a seller, homeowner or another person connected with the property will be considered a change to the original booking. The person or business responsible for the booking remains responsible for any applicable charges.
Bookings are subject to availability.
3. Prices
The applicable price is the price displayed or agreed when the booking is made.
Special or negotiated pricing may apply to individual brokers, real estate offices, recurring clients or specifically agreed assignments.
Prices may be updated for future bookings. A price change does not affect an already confirmed booking unless the scope of the assignment is subsequently changed.
Where prices are quoted excluding VAT, applicable VAT will be added. Consumer-facing prices will be presented including VAT where required.
Additional services requested after booking may be charged separately.
4. Payment
Unless otherwise agreed, invoices are payable within 14 days from the invoice date.
The client’s right to use delivered material in accordance with the licence in these Terms begins upon delivery and does not require the client to wait until the invoice due date.
If an invoice becomes overdue, statutory late-payment interest and legally permitted collection costs may be charged.
The Photographer may suspend future bookings, services or deliveries for clients with materially overdue invoices.
5. Cancellation and Rescheduling
Appointments may be cancelled or rescheduled without a cancellation fee when notice is given more than 24 hours before the scheduled appointment, subject to the availability of a new appointment time.
Cancellations or requests to reschedule made less than 24 hours before the scheduled appointment may be charged a late cancellation/rescheduling fee of NOK 1,000, plus VAT where legally applicable.
The 24-hour deadline applies regardless of whether the request is made by the broker, seller, homeowner or another person associated with the property.
Illness, a change of plans, the property being sold, seller availability or similar circumstances do not automatically waive the late cancellation fee.
The Photographer may waive a fee in exceptional circumstances or as a goodwill gesture at the Photographer’s discretion.
For consumers, mandatory statutory withdrawal rights take precedence over this section where applicable.
6. No Access / Wasted Appointment
The client is responsible for ensuring that the Photographer can access the property at the scheduled time.
This includes ensuring that:
The correct keys are available where required
The seller, homeowner or relevant representative is present where necessary
Building access has been arranged
Security systems or access codes do not prevent entry
Permission to photograph the property has been obtained
If access is not available at the scheduled time, the Photographer will normally wait for up to 15 minutes, where reasonably possible.
If the client or broker contacts the Photographer and advises that they are delayed, the Photographer may wait longer where the schedule allows.
If the Photographer has attended the property but the assignment cannot proceed because access has not been provided, nobody is present, the required key is unavailable, or another preventable client-side issue makes the assignment impossible, a no-access / wasted appointment fee of NOK 1,500 may be charged, plus VAT where legally applicable.
This fee may be waived at the Photographer’s discretion.
If the inability to perform the assignment is caused by the Photographer, no such fee applies.
7. Property Preparation
The property should be fully prepared before the Photographer arrives.
Preparation normally includes cleaning, decluttering, arranging furniture, removing unnecessary personal items, hiding loose cables where reasonably possible, removing identifying or sensitive material, and ensuring that all areas intended to be photographed are accessible.
The Photographer is hired to photograph the property and does not provide professional cleaning, moving or styling services unless specifically agreed.
The Photographer may make minor adjustments where practical, such as straightening cushions, moving a small object, adjusting curtains or making another quick change that improves the presentation of the property.
Any such assistance is provided at the Photographer’s discretion and does not transfer responsibility for property preparation from the seller or client to the Photographer.
The Photographer is not required to disconnect televisions, internet equipment, electrical installations, fixed cables or other equipment.
If the property is substantially unprepared, the Photographer may:
Photograph the property as presented
Limit the areas photographed
Ask the seller or client to make necessary adjustments
Reduce the time spent on individual areas where the delay affects the appointment
Reschedule the assignment where necessary, subject to the applicable cancellation/rescheduling conditions
8. Weather
The Photographer does not guarantee particular weather conditions.
The client is responsible for considering the weather forecast when choosing whether to keep or reschedule an appointment.
If the client wants to change an appointment because of expected rain, snow, clouds or other weather conditions, the normal 24-hour cancellation/rescheduling rule applies.
Unexpected changes in weather do not make the Photographer responsible for the resulting conditions.
Where possible, the Photographer will complete the parts of the assignment that can reasonably be performed in the conditions available.
The Photographer does not guarantee sunshine, blue skies, sunset colours, cloud formations, snow conditions or any other particular natural appearance.
9. Drone Photography
Drone photography is subject to weather, wind, visibility, airspace restrictions, applicable aviation regulations, safety considerations and local conditions.
The Photographer has final authority to determine whether a drone operation can be performed safely and legally.
A client cannot require the Photographer to fly when the Photographer considers the operation unsafe, inappropriate or legally restricted.
The client remains responsible for considering the weather forecast when booking or retaining a drone appointment.
If drone photography forms part of a larger assignment and weather prevents the drone portion from being completed, the Photographer may complete the other services that can reasonably be performed.
If the client requests a separate return visit solely to complete weather-dependent photography that could not be completed during the original appointment, the return visit is subject to availability and a NOK 1,000 excluding VAT additional visit fee.
This fee compensates for the additional journey, time and appointment allocation. The drone service itself is not charged again where it was already included in the original package.
The Photographer may waive the additional visit fee as a goodwill gesture at their discretion.
For a standalone weather-dependent appointment where the Photographer attends but the service cannot safely proceed, an attendance or rescheduling charge may apply in accordance with these Terms.
10. Twilight / Evening Photography
Twilight and evening photography is a separate time-dependent service and may require a separate appointment from daylight photography.
The client is responsible for monitoring the weather and deciding whether the appointment should be retained or rescheduled within the permitted cancellation period.
If the Photographer attends the property, the appointment remains chargeable even where unexpected weather produces less favourable natural conditions.
The Photographer does not guarantee a particular sunset colour, sky appearance or atmospheric condition.
Drone photography during twilight remains subject to the drone conditions in Section 9.
11. Delivery
Standard still photography is normally delivered within 24 hours.
Virtual furniture / digital staging is normally delivered within 24 hours unless otherwise stated.
Virtual renovation may require approximately 48 hours.
Video production may require a longer delivery period, depending on the assignment and editing requirements.
Delivery periods begin after the assignment and necessary files have been submitted into the production workflow.
Express Delivery provides priority processing and is normally approximately 6 hours from the time the files are uploaded/submitted for processing, not six hours from the end of the photography appointment.
Delivery times may be affected by technical failure, unusually large assignments, production issues or circumstances outside the Photographer’s reasonable control.
12. Number and Selection of Images
For standard daylight property photography, there is no fixed number of images unless specifically stated in the booked service.
The number of photographs delivered depends on the property, layout, condition, photographic opportunities and the amount of coverage reasonably required.
A small but visually detailed property may require more photographs than a larger but empty or repetitive property.
The price of standard property photography does not depend solely on the final number of images delivered.
For services that specify an image quantity or range — including certain drone, exterior or twilight products — the quantity or range stated in the booked service applies.
The Photographer retains professional discretion regarding composition, image selection, duplicate images and unsuitable images.
13. RAW Files and Source Material
Delivery consists of the final edited material included in the booked service.
Unless specifically agreed in writing, delivery does not include:
RAW camera files
Bracketed exposures
Flash/reference exposures
Unedited photographs
Unedited drone source files
Photoshop or layered project files
Video project files
Other production or working files
Source material is not included in the normal service price.
14. Standard Editing and Corrections
Standard professional processing is included in the photography service.
This may include normal adjustments to brightness, colour, white balance, contrast, perspective, window appearance, sky appearance and other processing appropriate to professional real estate photography.
If a delivered image contains a genuine photographic or editing error for which the Photographer is responsible, the Photographer will correct it without additional charge.
Examples may include an inappropriate exposure, processing error, colour error, obvious editing artifact or another technical issue with the delivered work.
The Photographer must be given a reasonable opportunity to correct such issues.
15. Additional Retouching
A request to digitally alter something that genuinely existed at the property is not automatically considered correction of a photographic error.
Additional retouching may include, for example:
Removing visible cables or equipment that were present during photography
Removing marks, stains, scratches or imperfections from walls or surfaces
Removing vehicles or large objects
Removing furniture
Repairing damaged areas digitally
Changing colours, materials or physical features
Significant object removal or digital manipulation
Other alterations beyond normal real estate image processing
Such work may be charged separately.
The client will be informed of any additional charge before paid additional retouching is carried out.
The Photographer may refuse alterations that could create a misleading or inappropriate representation of the property.
16. Digital Furniture and Virtual Renovation
Digital furniture, virtual staging and virtual renovation involve digitally altering the appearance of a property.
Corrections required because of an actual production error are made without additional charge.
A client-requested change of preference after delivery — for example changing furniture, colours, style, finishes or design choices — may be treated as additional work and charged separately.
A completely new alternative version may be treated as a new image/order.
Clients should communicate relevant style or design preferences before production begins.
Digitally altered images must not be used in a misleading manner. The client or party publishing the property advertisement is responsible for ensuring that virtual staging, digital renovation and similar alterations are appropriately disclosed and used in accordance with applicable marketing and real estate advertising requirements.
17. Floor Plans
Floor plans are professionally produced for property marketing and illustrative purposes.
Reasonable care is taken to represent the layout, rooms, doors, windows, stairs, fixtures and other relevant property features accurately.
Measurements may be collected using digital measuring equipment, scanning technology or other appropriate methods.
However, floor plans are not certified property measurements, architectural drawings, surveys, valuation documentation or technical construction documents.
Measurements, dimensions and room sizes may contain deviations.
Where precise, certified or legally authoritative measurements are required, these must be verified independently by an appropriately qualified professional.
The client must not rely on the marketing floor plan as a substitute for official property documentation.
18. Video and Music
Property videos may be edited by professional third-party video production providers.
Where music is included in a delivered video, music intended and licensed for professional video use is used as part of the production workflow.
The delivered video may be used for the normal marketing of the property, including real estate listings, the real estate agency’s website and normal social media channels, subject to the property licence set out in these Terms.
If the client intends to use the video for a substantially different purpose — such as television advertising, a large paid commercial campaign or unrelated third-party advertising — the Photographer should be informed so that any additional licensing requirements can be confirmed.
The Photographer is not responsible for restrictions introduced by third-party platforms after delivery, such as automated music claims, muting or changes to a platform’s own music or content policies.
19. Third-Party Production Services
The Photographer may use professional third-party service providers or subcontractors for:
Image processing
Retouching
Video editing
Virtual staging or renovation
File transfer and storage
Delivery of completed material
Other production services reasonably necessary to fulfil the assignment
Information reasonably necessary to perform or deliver the service may be shared with these providers.
This may include property information, contact information, delivery details and the photographs or video being processed.
The Photographer remains responsible for the final service delivered to the client.
Personal data is handled in accordance with the Photographer’s Privacy Policy and applicable data-protection requirements.
20. Copyright
Copyright and other applicable intellectual property rights in photographs and video created by the Photographer remain with the Photographer unless a separate written transfer agreement expressly states otherwise.
Payment of an invoice does not transfer copyright.
The client receives only the usage rights described in these Terms or otherwise specifically agreed in writing.
21. Property Marketing Licence
Upon delivery, the client receives a non-exclusive, time-limited licence to use the delivered photographs and video for marketing the specific property for which the assignment was commissioned.
The normal licence includes use connected with that property on:
Property advertisements
Property sales prospectuses
Property portals
The commissioning real estate agency’s website
Social media posts relating to the property
Printed and digital sales material
Office displays relating to the property
The licence begins upon delivery.
The normal property marketing licence lasts until the property is sold, and in all cases for a maximum of 12 months from first publication.
If the property remains unsold after 12 months and continued use is required, a renewed licence must be agreed.
22. Use After the Property Is Sold
Existing social media posts made in connection with the original property marketing do not need to be deleted when the property is sold or the standard licence ends.
The original commissioning broker or agency may also use selected images to document that specific completed sale, for example:
A “SOLD” social media post
A previous-sales portfolio
A professional record of completed sales
Such use must remain directly connected to the original completed property transaction.
The photographs may not subsequently be repurposed as unrelated general advertising material without permission.
An existing historical social media post may remain online if the broker later changes employer or agency.
23. New Sale, Rental or New Commercial Use
The original licence does not automatically cover:
A later sale of the same property
A new property listing
Rental advertising
Airbnb or other short-term rental use
Commercial letting
Use by a different real estate broker or agency
Use by architects, developers, contractors, interior designers, furniture companies or other commercial third parties
General advertising unrelated to the original property sale
Any other materially different commercial purpose
Such use requires permission from the Photographer and may require a new licence and additional licensing fee.
A new broker does not automatically inherit or acquire the original client’s usage rights.
24. Homeowner / Seller Use
A homeowner or seller may retain delivered photographs for personal use.
Reasonable personal use, including posting photographs on a personal social media account, is permitted.
Paying the photography invoice does not transfer copyright or unrestricted commercial rights to the homeowner.
If a homeowner later wishes to use the photographs for a new property sale, rental, Airbnb listing, another broker, or another commercial purpose, a new licence is required.
25. Transfer and Third-Party Use
The client may not sell, sublicense, commercially transfer or provide the delivered material to another party for a new commercial use without the Photographer’s permission.
Normal transfer to the real estate agency involved in the original commissioned sale is permitted for the purposes covered by the original licence.
Normal technical resizing, compression and cropping required by a property portal or social media platform is permitted.
Material alteration, filters, significant re-editing or other modification of the Photographer’s finished work should not be carried out without permission.
26. Photographer’s Portfolio and Marketing
The Photographer may use suitable photographs or video from assignments for professional self-promotion, including:
Portfolio
Website
Professional social media
Price lists and presentations
Marketing of the Photographer’s services
Examples shown to potential clients
The Photographer will exercise reasonable care regarding privacy and will avoid intentionally publishing sensitive or identifying personal information.
Identifiable people, private family photographs, personal documents and similar information should normally be removed, obscured or otherwise protected where appropriate.
If a property is confidential, off-market or otherwise subject to a specific confidentiality requirement, the client should inform the Photographer.
Agreed confidentiality requirements will be respected.
27. Travel
Travel within Oslo and up to approximately 50 km from the Photographer’s business base is included in the standard service price.
Assignments beyond 50 km are subject to an additional travel supplement based on distance.
The applicable supplement will normally be communicated before the assignment.
Very long-distance assignments, journeys exceeding approximately 200 km, or assignments requiring unusual logistics or accommodation may be quoted individually.
Normal parking and ordinary road tolls are treated as normal business operating costs and are not separately charged for ordinary assignments.
28. Care of the Property and Damage
The Photographer will exercise reasonable care while working inside and around the property.
The Photographer is not responsible for:
Pre-existing damage
Normal wear and tear
Defective items
Unstable furniture or decorations
Damage not caused by the Photographer
Where the Photographer negligently causes damage, responsibility will be determined in accordance with applicable law.
The Photographer is not engaged as a professional mover, cleaner or stylist, and assistance with moving or adjusting objects does not create an obligation to provide those services generally.
29. Technical Failure and Circumstances Outside Reasonable Control
The Photographer takes reasonable precautions in relation to professional equipment, file handling and production.
However, technical failures, file corruption, equipment malfunction, illness, accidents, power outages, production-system failures, regulatory restrictions and other circumstances outside reasonable control can occur.
Where an assignment or delivery is materially affected by such circumstances, the Photographer will take reasonable steps to correct the situation, which may include re-editing, reshooting, rescheduling or refunding the affected portion of the service where appropriate.
To the extent permitted by law, the Photographer is not responsible for indirect or consequential commercial loss such as lost commission, loss of a property sale, lost profit or delays caused by third-party property portals or systems outside the Photographer’s control.
Nothing in these Terms excludes liability that cannot legally be excluded.
30. Complaints and Corrections
The client should review the delivered material and notify the Photographer of any error or concern as soon as reasonably possible.
Where the issue relates to something for which the Photographer is responsible, the Photographer must be given a reasonable opportunity to investigate and correct the issue.
The Photographer will normally correct genuine photographic or editing errors without additional charge.
Requests for additional alterations or work outside the original assignment are subject to the additional-retouching provisions of these Terms.
31. File Storage
The client is responsible for downloading and securely storing delivered photographs, video and other files.
The Photographer may retain copies of completed work for archive and portfolio purposes but does not guarantee indefinite storage or indefinite availability of download links.
Clients should maintain their own backup of delivered material.
32. Privacy
Personal information collected in connection with enquiries, bookings, property access, invoicing, production and delivery is processed in accordance with applicable data-protection law.
Professional service providers may process information where reasonably necessary to fulfil the assignment, as described in Section 19.
Further information regarding collection, use, storage, service providers, international processing and data-protection rights is provided in the separate Privacy Policy.
33. Consumer Bookings and Statutory Withdrawal Rights
Most assignments are commissioned in connection with professional real estate activity. However, private individuals may also commission services.
Where a client qualifies as a consumer under Norwegian law, mandatory consumer rights apply.
For qualifying distance contracts, including certain bookings made online, a consumer may have a statutory withdrawal period.
Where a consumer requests that the photography or another service begin before the statutory withdrawal period has expired, the applicable rules concerning express request for early performance, payment for services already performed and possible loss of the withdrawal right after full performance apply.
The contractual 24-hour cancellation rule in these Terms does not remove or restrict mandatory statutory consumer rights.
34. Governing Law
These Terms and the services provided by the Photographer are governed by Norwegian law.
The parties should first attempt to resolve any disagreement directly and in good faith.
Any dispute that cannot be resolved amicably will be handled by the competent Norwegian courts, subject to mandatory rules concerning consumers and jurisdiction.
35. Changes to These Terms
These Terms may be updated for future bookings to reflect changes in services, pricing practices, technology or applicable requirements.
Unless otherwise agreed or required by law, the version of the Terms in effect when an appointment is booked applies to that appointment.
Changes made after a booking has been confirmed do not retroactively alter the conditions of that booking.
36. Business Information
ANTONIO CANO GARCIA
Organisation No.: 919 126 043
Sole proprietorship / Enkeltpersonforetak
Registered business address: Kastellveien 23, 1170 Oslo, Norway
Email: photo@anthonicano.com
Phone: +47 941 48 533